Customer Service Policy

Reservations and refunds at eARTh | Escola da Terra

Before Buying

To guarantee the best investment experience, we have stablished some basic regulations to be followed by us and you, our costumers.

as eARTh | Escola da Terra we :

Make available clear information about our services, avoiding mistakes and confusions upon the buying process.
Maintain an online channel to solve possible doubts about our services and forms of payment.
Inform the client about the steps to your order: approval of request, payment confirmation.
Effect refunds inside of the stipulated time frame.
Do not effect refunds, outside of the stipulated time frame.

On the side of the client:

Verify all characteristics and description of services before effecting your purchase;
In case of cancelation, inform in the maximum deadline of 7 (seven) full days from your payment confirmation for full refund;
Your reservation is guaranteed after the deposit is made. Please, note that the payment must be performed before your arrival.
In case of cancelation, after 7 days the team will analise a possible refund of 50%. Note that this is not a guarantee, for the work is being performed since you book the service.
There is always a possibility to reschedule your visit.

Channels of communication

Whatsapp: + 55 11 98383 9485 - Iya Oriola

aShe egbé

Rua Napoli, Ibiúna São Paulo Brasil.

Iya Oriola. CPF 410.022.218.11

contact: + 55 11 98383 9485